Frequently Asked Questions (FAQ)
Q: What services do you offer?
A: We offer many services, including lock repairs, replacements, emergency lockouts, key cutting, and security upgrades, and much more.
Q: I have just moved into a new home. Should I change my locks?
A: Yes, you should change the locks after moving into a new home. This is a crucial aspect of ensuring your home's security. You cannot be sure who has access to the keys from the previous owners, including contractors, real estate agents, or even neighbours. Changing the locks provides peace of mind and guarantees that only you and your family can access your home. It's advisable to upgrade to high-quality locks to enhance security further. Additionally, check your home insurance policy, as some insurers require locks to meet specific standards for coverage.
Q: Are your locksmiths certified and insured?
A: Yes, all our locksmiths are fully certified and insured for your peace of mind.
Q: Has your locksmith's DBS been checked?
A: All our locksmiths are DBS-checked, ensuring they meet the highest standards of security and trustworthiness. This comprehensive background check guarantees that our locksmiths are reliable and safe to carry out any locksmith work, providing peace of mind whenever you use our services.
Q: Do you charge a call-out fee?
A: No! We have a transparent pricing policy with no hidden call-out charges. Please get in touch with us for specific details.
Q: What happens if I am not happy with the quote?
A: If you are unhappy with the quote, we offer a free, no-obligation on-site call-out. If unsatisfied with the quoted price and no work is carried out, you do not have to pay anything. We aim to ensure you are comfortable with the pricing before any work begins. If you have any concerns or questions about the quote, please discuss them with our technician during the on-site visit. Remember, we also offer Student, NHS and pensioner discounts with a valid ID.
Q: How quickly can you arrive in an emergency?
A: Our emergency locksmiths aim to be with you within 60 minutes of your call, depending on your location. Please remember this is subject to distance and traffic conditions.
Q: How can I pay for your services?
A: We accept various payment methods, including cash, credit/debit cards, and online payments. We use a secure payment system to ensure your data is safe.
Q: Can you help with commercial properties?
A: Yes, we offer locksmith services for residential and commercial properties, including offices, shops, and warehouses. Please call our office or email us to find out how we can work together to secure your business.
Q: What should I do if I'm locked out of my house?
A: Stay calm and contact us immediately. Our emergency locksmith will be dispatched to help you gain entry without causing damage. If our locksmith does not have the necessary materials, we will implement temporary security measures to ensure your safety until the appropriate materials can be obtained. This situation typically occurs during evening and nighttime call-outs. Rest assured, your security is our priority, and we will return promptly to complete the necessary work as soon as possible.
Q: What influences the cost of replacement parts?
A: The cost can vary based on the type and brand of the lock, as well as the complexity of the installation. We offer a range of products to suit any budget, including the latest intelligent security solutions.
Q: What warranty do you offer?
A: Rest easy knowing that we stand behind our work. Our 12-month in-house warranty ensures your complete satisfaction with every product and installation.